Warranty
  1. WARRANTY Ritz (hereinafter referred to as the “Company”) warrants that its products to be free of defects in workmanship & materials. We agree to rectify any defect provided such item is returned to the dealer or company’s service centre, Within the period mentioned below, commencing from the date of purchase. This warranty does not apply to any product that has been subject to neglect, misuse, misapplication, incorrect connection, or that is not properly packed for return to the dealer / service centre, or to any product that has been altered or repaired in any manner prior to its return to the dealer / service centre.
  2. WARRANTY PERIOD FOR THE PRODUCTS

NOTE :  All the above said WARRANTY PERIOD are considered from the Date of Purchase and Signed Stamped WARRANTY CARD Only.


3.WARRANTY TERMS AND CONDITIONS



THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES



4. OUT OF WARRANTY



5. SERVICE CHARGES FOR OUT OF WARRANTY PRODUCTS

Out of warranty but running products shall be repaired as per service charges listed below:


Product DescriptionCharges
Home Theater---
2.1250
5.1500
Multimedia Speaker150

Visit Charges:

In Metro Cities & State Capitals for any CARRY-IN Products if Customer who wants technicians to visit at Home have to pay Visit Charges of Rs. 400.00 only for both In-Warranty & Out of Warranty Cases & in Out of Warranty case both visit charge & Service charge will be chargeable (e.g. In case of Speakers (Out of warranty): Visit Charge Rs. 400.00 + Service Charge Rs. 150.00= 550.00)



Note:


* Excluding cost of spares used, SERVICE CHARGES FOR OUT OF WARRANTY PRODUCTS


** Repeat failure considered only in case of same faults.



6. DOA :

Dead On ArrivalA new product (complete with accessories, packing and as good as new) found dead or defective after opening the box. End user may bring his/her set back within 1 business days from the purchase date. A dealer / distributor may return the product within 10 Days from the date of Invoice from Company.



7. BURNT SETS :

For each burn set it is mandatory to provide some information pertaining to the sets and the circumstances under which it got burnt. For each such case the Service In charge will prepare the “Burnt Set report“. This report will have two copies and will be sent to HO Service for further study and the investigation



8.REPLACEMENT POLICY FOR UNREPAIRED PRODUCT :



9. BROKEN/TRANSIT DAMAGE